The Power of a Smile

The human smile is powerful. Amy Cuddy identifies that if we are happy we smile, and if we smile we actually become more happy. Ron Gutman explores the power of a smile further and explores research that tries to measure the impact of smiling.

Consider how this would apply to the way you might communicate to your line manager, a director or a customer. Would it make a difference over the phone?

Ron Gutman: The hidden power of smiling